The warranty applicable to a service or product is the warranty explicitly stated on the product or service page. If no warranty is stated, no warranty is provided.
“Lifetime” refers to the operational lifetime of the business. If the business ceases operations before the lifetime warranty is fulfilled, the warranty may be used for a replacement product, or in eligible cases, a refund or alternative product, at our discretion.
In rare cases, and strictly at the discretion of the owner or staff, compensation or alternative solutions may be offered after the warranty period has expired. These cases are handled individually and are not guaranteed.
Warranty applies only if the product or service is:
The warranty will be immediately void if:
To maintain warranty eligibility, the customer must leave an honest review/vouch on both Discord and SellAuth within one (1) week of purchase.
We do not guarantee uninterrupted service. Temporary downtime, maintenance, updates, or third-party outages do not qualify for refunds or warranty claims.
Support is provided on a best-effort basis. Response times may vary depending on workload, time zones, or complexity of the issue. Repeated spamming or ticket abuse may result in delayed or denied support. We do NOT guarantee fast response time but we do our best.
Refunds are not guaranteed and will only be considered if explicitly stated on the product page or required under warranty terms. Once a product has been delivered and used, it is generally considered non-refundable.
Unauthorized chargebacks or payment disputes will result in:
We reserve the right to modify these Terms of Service and Warranty at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
All warranty, refund, and dispute decisions are final and made at our sole discretion.
After e.g account is provided, we do not GUARANTEE to replace and send a new one, we most likely will but we don't guarantee every time and all accounts.